In extraordinary times like these, it is important to have rules, but we will handle them individually and flexibly - for the benefit of our guests. Up to 14 days before arrival, only a processing fee of €25.00 will be charged. Cancellations after this period will be reviewed individually. If the room cannot be resold, we reserve the right to charge up to 80% of the booked accommodation portion as well as the costs of booked beauty and wellness treatments. The same applies to late arrivals and early departures.
From now on, we offer our cancellation protection for only EUR 3.00 per person and day. Up to 3 days before arrival, only the cancellation protection and processing fee will be charged. Within the 3 days before your arrival, we reserve the right to charge 50% of the accommodation if the booked room cannot be sold, as well as 50% of the costs of booked beauty and wellness treatments!
The Felsenland cancellation protection is automatically included with the reservation, costs EUR 3.00 per person/night (children up to 15 years are co-insured through their parents and not charged separately) and covers you in the following cases:
in case of illness before the start of the trip - applies per person
Please note: For a medically justified cancellation, we require written confirmation from the attending physician. Please note that existing chronic illnesses are only covered if they unexpectedly become acute.
in case of an accident before and during your arrival
in case of a death in the immediate family
in case of an unavoidable delay, e.g., due to force majeure or significant damage to private property
Please contact us if you are unable to arrive, we are sure we can find a solution for your existing booking. If you are not feeling well, kindly reconsider your arrival for your and our protection.
Thank you very much!
